The warranty covers the repair costs of construction, manufacturing and material defects and of the defects caused to the device by these faults.
The warranty period begins from the handover of the item to the buyer and is valid until the period set by the goods' manufacturer.
The duration of a warranty repair is usually 2-10 weeks. When ordering parts with a long delivery time, the warranty repair time may be longer.
We provide initial feedback on the warranty repair at the earliest opportunity from the arrival of the product at the repair workshop.
Please keep the product packaging and all documents proving the purchase until the end of the warranty period in case problems should arise with the product.
Exchange and return are only possible if the full set is available.
THE SALES WARRANTY DOES NOT EXTEND TO:
WORLDWIDE TRADING SOLUTIONS OÜ IS NOT LIABLE:
During the warranty period given to the goods by the manufacturer/seller, the customer may submit a complaint to Worldwide Trading Solutions OÜ regarding circumstances that hinder the
intended use or storage of the goods and that are caused by defects in the quality of the goods. The resolution of the consumer's complaint takes place in accordance with the applicable legislation.
The complaint must be submitted in Estonian and describe the defect present in the product as clearly as possible.
The consumer's complaint is not subject to resolution if Worldwide Trading Solutions OÜ proves that the defects in the use of the goods have arisen through the consumer's fault.
Worldwide Trading Solutions OÜ is obliged, at the customer's request, to carry out an expert assessment or, if necessary, to order an independent expert assessment to determine the causes of the defect present in the item. If the assessment reveals that the part is in order or the defect is not covered by the warranty, then the customer pays the assessment costs.
The costs arising in connection with devices brought in for warranty maintenance without cause (if the fault is not caused by a manufacturing defect or no fault is detected) are borne by the buyer.
In such a case, Worldwide Trading Solutions OÜ has the right to invoice the customer for the work carried out so far in accordance with the applicable price list.
WARRANTY REPLACEMENT
If repairing the product proves impossible, or its production has been discontinued, Worldwide Trading Solutions OÜ reserves the right (with the customer's consent) to replace the product with an equivalent one.
An item replaced during the warranty period is given a new warranty of the same duration as the original sales warranty.
The sales warranty does not exclude or limit the buyer's right to use other legal remedies arising from law or contract.
During the warranty period, the manufacturer's defects present in the device are eliminated under warranty free of charge for the customer. If a fault starts to recur and cannot be eliminated,
then the device is replaced or compensated. The warranty period of the device begins from the handover of the item to the buyer and is based on the date of the sales receipt.
If, during the fault detection of the device, it turns out that the fault is caused by liquid and moisture damage and/or mechanical damage, the manufacturer's warranty loses its validity and in the future the product is subject to repair only on a paid basis.
If the described defect appears on the goods, the device is forwarded to a maintenance company authorised by the manufacturer. If the device is repairable, a quotation is submitted to the customer for eliminating the fault. The repair is started only when the customer has agreed to the quotation.
Note that Worldwide Trading Solutions OÜ is only a mediator of the manufacturer's warranty. This means that We do not repair any phone ourselves, but the phone is always sent to a service centre authorised by the manufacturer. This also means that Worldwide Trading Solutions OÜ cannot influence the repair time in any way; it depends on the service centre.
A device can be brought in for repair both to an official service centre and to a Worldwide Trading Solutions OÜ representation.
If you bring the phone in for repair to a Worldwide Trading Solutions OÜ representation, then the repair time is somewhat longer, because We also send the device to an official service centre. A purchase invoice is definitely also required for the warranty repair.
When sending a device for maintenance or repair, Worldwide Trading Solutions OÜ cooperates only with service centres authorised by the manufacturers, whose list you can find in the "Service centres" list.
