1. Products purchased from the Digibit.ee online store are subject to a 14-day right of return. The consumer has the right to
withdraw from the contract within 14 days of receiving the goods, and the consumer must return the goods no later than 14 days
after making the withdrawal statement.
2. To return or exchange a product, the sales invoice that came with the product at the time of purchase is required.
3. To exercise the right of return, the consumer must submit an application (the form can be found here) to the Digibit.ee online store
address sales@digibit.ee no later than 14 days after receiving the goods.
Also specify the following information in your email: the product being returned, the original invoice number and the consumer's bank account to which the money should be transferred back.
4. The returned product must not be damaged and must be complete and in its original packaging.
In order to exercise the right of withdrawal and to avoid paying compensation upon return, the product packaging must be opened carefully
without damaging it. To familiarise yourself with the goods, you may use them in the manner necessary to ascertain the nature, characteristics and functioning of the item.
5. The 14-day right of return does not apply in the following cases/for the following goods:
the product has been made taking into account the consumer's personal needs or in accordance with the conditions set by the consumer;
items in sealed packaging that are not suitable for return for reasons of health protection or hygiene, if the packaging has been opened after delivery;
gift cards;
the buyer is a legal person or a company;
computer games and computer software are not subject to return;
sealed audio, video or data media, such as DVDs, which you have opened after receipt.
6. If the product was purchased as part of a campaign in which another product was added to the goods, you must return the entire set
(i.e. all the products).
7. We transfer the money back to the Consumer's bank account within 14 days of receiving the withdrawal statement.
8. The consumer undertakes to bear the return costs of the goods.
9. The Digibit.ee online store has the right to withhold the compensation costs of the returned product and deduct them from the amount to be refunded.
10. If the returned product (and the product packaging) has deteriorated and the deterioration is caused by circumstances that are not due to
Worldwide Trading Solutions OÜ and as a result of the improper use of the product, Worldwide Trading Solutions OÜ has the right to offset
the decrease in the value of the product against the amount you paid for the product and which is to be refunded to you. For the offset, Worldwide Trading Solutions OÜ sends
you an offset statement to the email address you provided when placing the order.
If you do not agree with the decrease in value indicated in the offset notice, you have the right to involve an independent expert to determine the decrease in the value of the product.
The costs associated with the expert assessment are shared equally between you and Worldwide Trading Solutions OÜ,
except when one party's position turns out to be clearly unfounded. In that case, the costs associated with the expert assessment are borne by the party whose
position turned out to be clearly unfounded.
