Worry-free use and peace of mind – with Lenovo service extensions, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced service level and response time during problem situations.

Why Premier Plus support?

Lenovo Premier Plus support offers an even broader support service package through a dedicated service number with improved response times and extended hours of availability. In addition to local support, Premier support is available worldwide in over one hundred countries. A designated Technical Account Manager actively monitors service cases. Premier Support Plus combines a comprehensive set of features that protect your business and improve productivity, such as extended battery and accidental damage coverage.

Service descriptions:

• 3 years – The service extension is valid for three years from the device purchase date
• Technical support service from a dedicated phone number 24/7/365
• Next business day response time and parts prioritization
• Designated technical account manager
• Single point of contact from start to finish of the service case
• Software support for original and third-party applications
• Proactive and predictive alerts via Lenovo Device Intelligence (requires software installation)
• Accidental Damage Protection (ADP) service offers coverage beyond the factory warranty for damage situations. Examples include power surges, liquid spills on the device, and physical damage caused by drops or impacts (including damaged display panels)
• Keep Your Drive (KYD) – If the computer’s storage media fails, the KYD extension improves corporate data security by allowing companies to keep the defective drive
• Sealed Battery Cover – The service extension covers the device’s built-in battery and includes one battery replacement during the service extension period if the device’s built-in diagnostics report the battery condition as “Poor”
• International Service Entitlement (ISE) extends ADP, KYD, and Sealed Battery services internationally, so you receive the best support and assistance even while traveling.

Software support:

• Adobe Standard
• Adobe Photoshop
• Blacktop Reader 2.0
• Dropbox
• Google Chrome OS
• McAfee LiveSafe
• Microsoft Office
• Norton Antivirus
• Norton Internet Security
• Power DVD
• Quickbooks
• Red Hat Enterprise LINUX Workstation
• Roxio Creator
• Skype
• SUSE LINUX Desktop
• Lenovo Companion
• Lenovo Settings
• Lenovo Utility
• Lenovo ID
• Lenovo APP Explorer
• Lenovo Photo Master
• Lenovo WRITEit
• Lenovo Patch

Compatibility:

• Models with standard 3-year Premier Support warranty (see list below)
• Check compatibility primarily with Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Incompatible service extensions will be refunded
• The service extension must be registered during the device’s factory warranty period

Supported models:

• ThinkPad P14s, P15s, P15v (NOTE! Not Gen 3 and above)
• ThinkPad P15, P17
• ThinkPad P51, P52, P53
• ThinkPad P71, P72, P73
• ThinkPad P51s, P52s, P53s
• ThinkPad P43s
• ThinkPad P1

Service extensions are registered in the system approximately one week after purchase.

Device serial number is required for registration.