Worry-free use and peace of mind – With Lenovo service extensions, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced service level and response time in case of issues.

Why Premier Support?

Lenovo Premier Support offers an extended support service package through a dedicated service number with improved response times and extended hours of operation. In addition to local support, Premier Support is available worldwide in over one hundred countries. A designated Technical Account Manager handles the service cases and actively monitors them.

Service descriptions:

• 4 years – The service extension is valid for four years from the device purchase date
• Technical support service from a dedicated phone number 24/7/365
• Next business day response time and prioritization of spare parts
• Designated technical customer manager
• Single point of contact for the service case from start to finish
• Software support for original and third-party applications
• Learn more about the service at http://shop.lenovo.com/fi/fi/services-warranty/business/

Compatibility:

• Models with 3-year Premier Support warranty (see list below)
• Check compatibility primarily with the Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Incompatible service extensions will be refunded
• The service extension must be registered during the device’s factory warranty period

Supported models:

• ThinkSmart Core
• ThinkSmart Hub
• ThinkSmart One
• ThinkSmart Tiny
• ThinkSmart Bar
• Lenovo IP Controller

Service extensions are registered in the system approximately one week after purchase.

Device serial number is required for registration.