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| PID | 951431 |
|---|---|
| Manufacturer address | HP Finland Oy, Keilaranta 18, Espoo, Uusimaa, Finland, Postal code – 02150 |
| Manufacturer's email address | |
| Manufacturer name | HP Inc. |
Get back to work quickly with HP Premium support, which resolves most issues remotely with an 85% first-time fix rate during regular business hours. If a physical repair is needed, an HP expert will be dispatched to the employee’s location as an expedited solution.*
Compatibility:
* If the device issue cannot be resolved remotely, an authorized representative will visit the customer’s site to perform technical support functions and restore the devices covered by the agreement to working order, including available and recommended design improvements. HP may replace certain products instead of repairing them. Replacement products are new or functionally equivalent to new. Replaced products become the property of HP. If the customer wishes to keep the replaced parts, wipe, or otherwise destroy them, the customer will be charged the list price of the parts. HP provides the service with a commercially reasonable effort by the next business day. The on-site response time starts when HP has received and acknowledged the original case. It ends when an HP authorized representative arrives at the customer’s site or when HP determines that the reported issue currently does not require on-site action. Response times are measured only during service hours and may continue the next day within service hours.
See all Care Pack terms here.
Get back to work quickly with HP Premium support, which resolves most issues remotely with an 85% first-time fix rate during regular business hours. If a physical repair is needed, an HP expert will be dispatched to the employee's location as an expedited solution.*
Compatibility:
* If the device issue cannot be resolved remotely, an authorized representative will visit the customer's site to perform technical support functions and restore the devices covered by the agreement to working order, including available and recommended design improvements. HP may replace certain products instead of repairing them. Replacement products are new or functionally equivalent to new. Replaced products become the property of HP. If the customer wishes to keep the replaced parts, wipe, or otherwise destroy them, the customer will be charged the list price of the parts. HP provides the service with a commercially reasonable effort by the next business day. The on-site response time starts when HP has received and acknowledged the original case. It ends when an HP authorized representative arrives at the customer's site or when HP determines that the reported issue currently does not require on-site action. Response times are measured only during service hours and may continue the next day within service hours.
See all Care Pack terms here.