Active Care helps the IT department achieve optimal uptime for HP devices and supports the rapid resolution of their issues. With technical remote support, proactive device health analytics, repair recommendation services, and next-business-day on-site service, HP Active Care keeps employees productive both in the office and on the go.

• Fast response times Optimize uptime by leveraging proactive analytics and insights based on the HP TechPulse service. With a finger on the pulse of every employee’s HP device, the IT department can quickly identify necessary repairs and make replacements.
• Good device uptime Get solutions to problems quickly and reliably, even as remote work increases. HP Active Care guides HP customer support to focus on rapid problem diagnosis and providing solutions that get customers back to work quickly.
• Quick resolutions Reduce disruptions in device operation with HP’s automated case creation. This automatic feature opens a case when a problem is detected and allows the IT department to arrange a repair time.

Features:

• For laptops with a three-year base warranty
• Type: Extended service agreement
• Includes service: Parts and labor
• Location: On-site and remote
• Contract duration: 5 years
• Service availability: 9 hours per day / 5 days per week
• Designed for models: HP ProBook 6xx – all generations
• More information: HP Care Pack Central