Active Care helps the IT department achieve optimal uptime for HP devices and supports the rapid resolution of their issues. Through technical remote support, proactive device health analytics, and repair recommendation services, along with next-business-day on-site service, HP Active Care keeps employees productive both in the office and on the go.

• Fast response times Optimize uptime by leveraging proactive analytics and insights based on the HP TechPulse service. With a pulse on every employee’s HP device, the IT department can quickly identify necessary repairs and make replacements.
• Good device uptime Get quick and reliable solutions to problems even as remote work increases. HP Active Care guides HP customer support to quickly diagnose issues and provide solutions that get customers back to work swiftly.
• Quick resolutions Reduce device downtime with HP’s automated case creation. This automatic feature opens a case when a problem is detected and enables the IT department to schedule repair times.

Features:

• For laptops with a three-year basic warranty
• Type: Extended service agreement
• Includes service: Parts and labor
• Location: On-site and remote
• Contract duration: 5 years
• Service availability: 9 hours a day / 5 days a week
• Designed for models: HP ProBook 4xx, x360 4xx – all generations
• More information: HP Care Pack Central