Active Care helps the IT department achieve optimal uptime for HP devices and supports the rapid resolution of their issues. With technical remote support, predictive health analytics, and repair recommendation services, as well as next-business-day on-site service, HP Active Care keeps employees productive both in the office and on the go.

• Fast response times Optimize uptime by leveraging predictive analytics and insights based on the HP TechPulse service. With a pulse on every employee’s HP device, the IT department can quickly identify necessary repairs and make replacements.
• Good device uptime Get quick and reliable solutions to problems even as remote work increases. HP Active Care guides HP customer support to rapidly diagnose issues and provide solutions that get customers back to work quickly.
• Fast resolutions Reduce disruptions in device operation with HP’s automated case creation. This automatic function opens a case when a problem is detected and enables the IT department to schedule repair times.

Features:

• For laptops with a one-year basic warranty
• Type: Extended service agreement
• Includes service: Parts and labor
• Location: On-site and remote
• Contract duration: 5 years
• Service availability: 9 hours per day / 5 days per week
• Designed for models: HP EliteBook 7xx, HP EliteBook 8xx, HP EliteBook x360 8xx – all generations
• More information: HP Care Pack Central