Active Care helps the IT department achieve optimal uptime for HP devices and supports the rapid resolution of their issues. With technical remote support, predictive health analytics, repair recommendation services, and next-business-day on-site service, HP Active Care keeps employees productive both in the office and on the go.

• Fast response times Optimize uptime by leveraging predictive analytics and insights based on the HP TechPulse service. With a pulse on every employee’s HP device, the IT department can quickly identify necessary repairs and make replacements.
• Good device uptime Get quick and reliable solutions to problems even as remote work increases. HP Active Care guides HP customer support to quickly diagnose issues and provide solutions that get customers back to work promptly.
• Fast resolutions Reduce device disruptions with HP’s automated case creation. This automatic feature opens a case when a problem is detected and allows the IT department to schedule repair times.

Features:

• For laptops with a one-year basic warranty
• Type: Extended service agreement
• Includes service: Parts and labor
• Location: On-site and remote
• Contract duration: 4 years
• Service availability: 9 hours per day / 5 days per week
• Designed for models: HP Elite x2 1xxx, HP EliteBook x360 1xxx, HP Elite Dragonfly, HP Elite Folio – all generations
• More information: HP Care Pack Central