Active Care helps the IT department achieve optimal uptime for HP devices and supports rapid resolution of their issues. With technical remote support, proactive device health analytics, and repair recommendation services, along with next-business-day on-site service, HP Active Care keeps employees productive both in the office and on the go.

• Fast response times Optimize uptime by leveraging proactive analytics and insights based on the HP TechPulse service. With a finger on the pulse of every employee’s HP device, the IT department can quickly identify necessary repairs and make replacements.
• Good device uptime Get solutions to problems quickly and reliably even as remote work increases. HP Active Care guides HP customer support to focus on rapid problem diagnosis and provide solutions that get customers back to work quickly.
• Quick resolutions Reduce device operation disruptions with HP’s automatic case creation. This automatic function opens a case when a problem is detected and enables the IT department to schedule repair times.

Features:

• For laptops with a three-year base warranty
• Type: Extended service agreement
• Includes service: Parts and labor
• Location: On-site and remote
• Contract duration: 3 years
• Service availability: 9 hours per day / 5 days per week
• Designed for models: HP Elite x2 1xxx, HP EliteBook x360 1xxx, HP Elite Dragonfly, HP Elite Folio – all generations
• More information: HP Care Pack Central