With Dell ProSupport, customers can fully benefit from Dell’s support services and ensure the operational reliability of business-critical systems in all situations. ProSupport always includes spare parts and on-site repair.

Service descriptions:

• 5 years – The service extension is valid for five years from the date of purchase of the device
• ProSupport support number and access to technical experts 24/7, in Finnish from 8 AM to 4 PM
• On-site support including work at the customer’s premises with next business day response time – 24/7
• Software support covering supported operating systems and certain third-party software
• SupportAssist functionality for proactive, automatic fault detection, fault notifications, and automatic support case creation

Compatibility:

• Dell 5300, 5300 2-in-1, 5310, 5310 2-in-1, 5400, 5410, 5500, and 5510 series models, which come standard with a 1-year Basic Support warranty
• Incompatible service extensions will be refunded
• NOTE! The service extension must be registered within 30 days of the device purchase. You can check your device’s factory warranty validity on Dell’s support pages using the device’s Service Tag

Service extensions are registered in the system approximately one week after purchase.

The device’s Service Tag is required for registering the service extension. Please provide this when ordering.