Active Care helps the IT department achieve optimal uptime for HP devices and supports the rapid resolution of their issues. With technical remote support, proactive device health analysis data, and repair suggestion services, along with next-business-day on-site service, HP Active Care keeps employees productive both in the office and on the go.

• Fast response times Optimize uptime by leveraging proactive analytics and insights based on the HP TechPulse service. With a finger on the pulse of every employee’s HP device, the IT department can quickly identify necessary repairs and make replacements.
• Good device uptime Get quick and reliable solutions to problems even as remote work increases. HP Active Care guides HP customer support to focus on rapid problem diagnosis and providing solutions that get customers back to work quickly.
• Quick resolutions Reduce device operation disruptions with HP’s automatic case creation. This automatic feature opens a case when a problem is detected and enables the IT department to schedule repair times.

Technical details:

• 5-year on-site service extension, next business day response time
• Support available on business days from 8 a.m. to 5 p.m.
• On-site support and proactive support

Compatible models:

• HP 290 G3, Collaboration G6

• HP EliteDesk 705 G1, 705 G3, 705 G4, 705 G5, 800 G1, 800 G2, 800 G3, 800 G4, 800 G5, 800 G6, 800 G8, 805 G6, 805 G8

• HP EliteOne 1000 G1, 1000 G2, 800 G1, 800 G4, 800 G5, 800 G6, 800 G8

• HP ProDesk 405 G6, 600 G1, 600 G2, 600 G3, 600 G4, 600 G5

• HP ProOne 600 G1, 600 G3, 600 G4, 600 G5, 600 G6