HPE Pointnext Tech Care offers a customer-centric service package that includes a digital AI-powered support experience, assistance from product-specific professionals, and general technical guidance. The HPE Pointnext service package not only helps in fault situations but also provides optimization recommendations, general technical advice, thousands of videos, and knowledge base articles to help you get the most out of your hardware and maintain it proactively. In problem situations, you get direct access to experts without unnecessary escalations.

• 3 years of hardware and software support
• Support available 9 hours on weekdays (Mon – Fri 8 AM – 5 PM) excluding public holidays
• Support response time 2 hours, onsite response time next business day
• For ProLiant DL20 Gen10 servers