Worry-free use and peace of mind – With Lenovo’s extended service plans, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced service level and faster response times in case of issues.

Why Premier Support?

Lenovo Premier Support offers an extended support service package through a dedicated service number with improved response times and extended hours of operation. In addition to local support, Premier Support is available worldwide in over one hundred countries. A designated Technical Account Manager actively monitors service cases.

Service descriptions:

• 5 years – The extended service is valid for five years from the device purchase date
• Technical support service available 24/7/365 via a dedicated phone number
• Next business day response time and priority for spare parts
• Designated technical customer manager
• Single point of contact from start to finish of the service case
• Software support for original and third-party applications
• Learn more about the service at http://shop.lenovo.com/fi/fi/services-warranty/business/

Software support:

• Adobe Standard
• Adobe Photoshop
• Blacktop Reader 2.0
• Dropbox
• Google Chrome OS
• McAfee LiveSafe
• Microsoft Office
• Norton Antivirus
• Norton Internet Security
• Power DVD
• Quickbooks
• Red Hat Enterprise LINUX Workstation
• Roxio Creator
• Skype
• SUSE LINUX Desktop
• Lenovo Companion
• Lenovo Settings
• Lenovo Utility
• Lenovo ID
• Lenovo APP Explorer
• Lenovo Photo Master
• Lenovo WRITEit
• Lenovo Patch

Compatibility:

• Models with 3-year onsite warranty (see list below)
• Check compatibility primarily with the Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Incompatible extended service plans will be refunded
• The extended service must be registered during the device’s factory warranty period

Supported models:

• ThinkPad X1 Carbon
• ThinkPad X1 Yoga
• ThinkPad X1 Extreme
• ThinkPad X1 Tablet
• ThinkPad X13, X13 Yoga
• ThinkPad X390 Yoga, X380 Yoga

Extended service plans are registered in the system about one week after purchase.

Device serial number is required for registration.