Worry-free use and peace of mind – With Lenovo’s extended service plans, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced service level and faster response times in case of issues.

Why Premier Support?

Lenovo Premier Support offers an extended support service package through a dedicated service number with improved response times and extended hours of operation. In addition to local support, Premier Support is available worldwide in over one hundred countries. A designated Technical Account Manager actively monitors service cases.

Service descriptions:

• 5 years – The extended service plan is valid for five years from the date of device purchase
• Technical support service available 24/7/365 from a dedicated phone number
• Next business day response time and priority for spare parts
• Designated technical customer manager
• Single point of contact from the start to the end of the service case
• Software support for original and third-party applications
• Learn more about the service at http://shop.lenovo.com/fi/fi/services-warranty/business/

Compatibility:

• Models with 3-year Premier Support warranty (see list below)
• Check compatibility primarily with the Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Incompatible extended service plans will be refunded
• The extended service plan must be registered during the device’s factory warranty period

Supported models:

• ThinkSmart Core
• ThinkSmart Hub
• ThinkSmart One
• ThinkSmart Tiny
• ThinkSmart Bar
• Lenovo IP Controller

Extended service plans are registered in the system approximately one week after purchase.

Registration requires the serial number of the target device.