Worry-free use and peace of mind – With Lenovo service extensions, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced level of service and response times in case of issues.

Why Premier Support?

Lenovo Premier Support offers an extended support service package through a dedicated service number with improved response times and extended hours of operation. In addition to local support, Premier Support is available worldwide in over one hundred countries. A designated Technical Account Manager actively monitors service cases.

Service descriptions:

• 4 years – The service extension is valid for four years from the date of device purchase
• Technical support service from a dedicated phone number 24/7/365
• Next business day response time and parts prioritization
• Designated technical customer manager
• Single point of contact from the start to the end of the service case
• Software support for original and third-party applications
• Learn more about the service at http://shop.lenovo.com/fi/fi/services-warranty/business/

Software support:

• Adobe Standard
• Adobe Photoshop
• Blacktop Reader 2.0
• Dropbox
• Google Chrome OS
• McAfee LiveSafe
• Microsoft Office
• Norton Antivirus
• Norton Internet Security
• Power DVD
• Quickbooks
• Red Hat Enterprise LINUX Workstation
• Roxio Creator
• Skype
• SUSE LINUX Desktop
• Lenovo Companion
• Lenovo Settings
• Lenovo Utility
• Lenovo ID
• Lenovo APP Explorer
• Lenovo Photo Master
• Lenovo WRITEit
• Lenovo Patch

Compatibility:

• Models with standard 1-year Premier Support warranty (see list below)
• Check compatibility primarily with Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Incompatible service extensions will be refunded
• The service extension must be registered during the device’s factory warranty period

Supported models:

• ThinkPad T470, T470s, T470p, T480, T480s, T490, T490s, T495, T14, T14s
• ThinkPad T570, T580, T590, T15, T15p
• ThinkPad X280, X390
• ThinkPad L13, L14, L15

Service extensions are registered in the system approximately one week after purchase.

Registration requires the serial number of the target device.