Worry-free use and peace of mind – With Lenovo’s extended service plans, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced service level and faster response times in case of issues.

Why Premier Plus support?

Lenovo Premier Plus support offers an even broader support service package through a dedicated service number with improved response times and extended hours of operation. In addition to local support, Premier support is available worldwide in over a hundred countries. A designated Technical Account Manager actively monitors your service cases. Premier Support Plus brings together a comprehensive set of features that protect your business and enhance productivity, such as extended battery and accidental damage coverage.

Service descriptions:

• 3 years – The extended service is valid for three years from the device purchase date
• Technical support via your own phone number 24/7/365
• Next business day response time and parts prioritization
• Designated technical customer manager
• Single point of contact from start to finish of the service case
• Software support for original and third-party applications
• Proactive and predictive alerts with Lenovo Device Intelligence (requires software installation)
• Accidental Damage Protection (ADP) service offers coverage beyond the factory warranty for damage situations. Such situations include power surges, liquid spills on the device, and physical damage caused by drops or impacts (including damaged display panels)
• Keep Your Drive (KYD) – In case of storage media failure, the KYD extension enhances corporate data security by allowing businesses to retain the faulty drive
• Sealed Battery Cover – The extended service covers the device’s built-in battery and includes one battery replacement during the service period if the device’s built-in diagnostics report poor battery condition (“Poor”)
• International Service Entitlement (ISE) expands ADP, KYD, and Sealed Battery services internationally, ensuring you receive the best support and assistance while traveling.

Software support:

• Adobe Standard
• Adobe Photoshop
• Blacktop Reader 2.0
• Dropbox
• Google Chrome OS
• McAfee LiveSafe
• Microsoft Office
• Norton Antivirus
• Norton Internet Security
• Power DVD
• Quickbooks
• Red Hat Enterprise LINUX Workstation
• Roxio Creator
• Skype
• SUSE LINUX Desktop
• Lenovo Companion
• Lenovo Settings
• Lenovo Utility
• Lenovo ID
• Lenovo APP Explorer
• Lenovo Photo Master
• Lenovo WRITEit
• Lenovo Patch

Compatibility:

• Models with a standard 1-year depot warranty (see list below)
• Check compatibility primarily with Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Incompatible extended services will be refunded
• The extended service must be registered during the device’s factory warranty period

Supported models:

• ThinkBook 13s, 14s, 14, 15, 16
• ThinkPad E14, E15

Extended service registrations appear in the system approximately one week after purchase.

Device serial number is required for registration.