Worry-free use and peace of mind – With Lenovo service extensions, you protect your valuable device from unexpected additional costs. At the same time, you receive an enhanced service level and response time in problem situations.

Why Premier Plus support?

Lenovo Premier Plus support offers an even broader support service package through a dedicated service number with improved response times and extended hours. In addition to local support, Premier support is available worldwide in over one hundred countries. Service cases are managed by a designated Technical Account Manager who actively monitors the cases. Premier Support Plus combines a comprehensive package of features that protect business operations and improve productivity, such as extended battery and accidental damage coverage.

Service descriptions:

• 3 years – The service extension is valid for three years from the device purchase date
• Technical support service via a dedicated phone number 24/7/365
• Next business day response time and parts prioritization
• Designated technical account manager
• Single point of contact from start to finish of the service case
• Software support for original and third-party applications
• Proactive and predictive alerts with Lenovo Device Intelligence (requires software installation)
• Accidental Damage Protection (ADP) service provides coverage beyond the factory warranty for damage situations. Such situations include power surges, liquid spills on the device, and physical damage caused by drops or impacts (including damaged display panels)
• Keep Your Drive (KYD) – In case the computer’s storage media is damaged, the KYD extension improves business data security by allowing companies to keep the damaged drive
• Sealed Battery Cover – The service extension covers the device’s built-in battery and includes one battery replacement during the service extension period if the device’s built-in diagnostics report the battery condition as “Poor”
• International Service Entitlement (ISE) extends the ADP, KYD, and Sealed Battery services internationally, so you get the best support and assistance while traveling.

Software support:

• Adobe Standard
• Adobe Photoshop
• Blacktop Reader 2.0
• Dropbox
• Google Chrome OS
• McAfee LiveSafe
• Microsoft Office
• Norton Antivirus
• Norton Internet Security
• Power DVD
• Quickbooks
• Red Hat Enterprise LINUX Workstation
• Roxio Creator
• Skype
• SUSE LINUX Desktop
• Lenovo Companion
• Lenovo Settings
• Lenovo Utility
• Lenovo ID
• Lenovo APP Explorer
• Lenovo Photo Master
• Lenovo WRITEit
• Lenovo Patch

Compatibility:

• Models with standard 3-year Premier Support warranty (see list below)
• Check compatibility primarily with the Lenovo Smart Find system at https://smartfind.lenovo.com/services/
• Non-compatible service extensions will be refunded
• The service extension must be registered during the device’s factory warranty period

Supported models:

• ThinkPad P14s Gen 3 and up, P16s
• ThinkPad P15v Gen 3 and up
• ThinkPad T15p Gen 3 and up

Service extensions are registered in the system approximately one week after purchase.

Registration requires the serial number of the target device.