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| PID | 954875 |
|---|---|
| Manufacturer address | HP Finland Oy, Keilaranta 18, Espoo, Uusimaa, Finland, Postal code – 02150 |
| Manufacturer's email address | |
| Manufacturer name | HP Inc. |
Get back to work quickly with HP Premium support, which resolves most issues remotely with an 85% success rate on the first attempt during regular business hours. If a physical repair is needed, an HP expert will be dispatched to the employee’s location as an expedited solution.*
Compatibility:
* If the device issue cannot be resolved remotely, an authorized representative will visit the customer’s premises to perform technical support functions and restore the covered devices under the agreement to operational condition, including available and recommended design improvements. HP may replace certain products instead of repairing them. Replacement products are new or functionally equivalent to new. Replaced products become the property of HP. If the customer wishes to keep the replaced parts, wipe, or otherwise destroy them, the customer will be billed the list price for the parts. HP provides the service with commercially reasonable efforts by the next business day. The response time at the customer location starts when HP has received and acknowledged the original case. It ends when an HP authorized representative arrives at the customer’s location or when HP determines that the reported issue currently does not require on-site action. Response times are measured only during service hours and may continue on the next day within service hours.
Get back to work quickly with HP Premium support, which resolves most issues remotely with an 85% success rate on the first attempt during regular business hours. If a physical repair is needed, an HP expert will be dispatched to the employee’s location as an expedited solution.*
Compatibility:
* If the device issue cannot be resolved remotely, an authorized representative will visit the customer’s premises to perform technical support functions and restore the covered devices under the agreement to operational condition, including available and recommended design improvements. HP may replace certain products instead of repairing them. Replacement products are new or functionally equivalent to new. Replaced products become the property of HP. If the customer wishes to keep the replaced parts, wipe, or otherwise destroy them, the customer will be billed the list price for the parts. HP provides the service with commercially reasonable efforts by the next business day. The response time at the customer location starts when HP has received and acknowledged the original case. It ends when an HP authorized representative arrives at the customer’s location or when HP determines that the reported issue currently does not require on-site action. Response times are measured only during service hours and may continue on the next day within service hours.